Welcome to OneFlower.co.uk. These terms and conditions govern your use of our website and the purchase of products from our website. By accessing or using our website, you agree to be bound by these terms and conditions.
1. Introduction
1.1. OneFlower.co.uk ("the Website") is owned and operated by One Flower Shop LTD, registered in the United Kingdom, with registered address at 49 Teville Road, Worthing, UK, BN11 1UX.
2. Products and Services
2.1. The Website offers dried and preserved flowers and arrangements, including wedding flowers, for sale.
3. Orders
3.1. By placing an order through our Website, you agree to provide accurate and complete information.
3.2. Custom orders are non-refundable.
4. Payment
4.1. Payment for orders placed on our Website must be made through the available payment methods provided at the time of checkout.
5. Delivery
5.1. We will make every effort to deliver orders in a timely manner. However, we are not liable for delays beyond our control.
6. Returns and Refunds
6.1. We accept returns and provide refunds only in accordance with our Returns Policy, which can be found on our Website.
7. Intellectual Property
7.1. All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of One Flower Shop LTD or its licensors and is protected by copyright laws.
8. User Responsibilities
8.1. You agree not to use the Website for any unlawful purpose or in a manner that could damage, disable, overburden, or impair the Website.
9. Privacy
9.1. We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and disclose personal information. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.
10. Limitation of Liability
10.1. To the fullest extent permitted by law, One Flower Shop LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or the products purchased from the Website.
11. Governing Law
11.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
12. Changes to Terms and Conditions
12.1. We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on the Website.
Contact Us
If you have any questions about these terms and conditions, please contact us at hi@oneflower.co.uk.
Return and Refund Policy
1. Returns
1.1. We accept returns within 7 days from the date of delivery.
1.2. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
1.3. Custom or personalized orders are non-refundable.
2. Refunds
2.1. Refunds will be issued in the original payment method or as store credit.
3. Shipping Costs
3.1. The buyer is responsible for covering the shipping costs associated with returns.
3.2. We can arrange for items to be collected from an address of your choice. The cost of the return is a one-off fee of £10, which will be deducted from your refund amount.
4. Collection Process
4.1. Please note it may take up to 14 days for the collection of returned goods.